Patient or account support
Sign in where possible and use Shifa's contact workflow for bookings, account access, payments or care-related support.
Contact Shifa
Choose the route that fits your question.
Account and care-related enquiries use Shifa's secure support workflow so personal information is not sent through a public marketing form.
Provider enquiries
Healthcare professionals can review onboarding information or contact Shifa about an existing provider application.
Privacy requests
Use the authenticated privacy centre for access, correction or deletion requests and to track their status.
Protect your information
Do not send health details through public channels.
Shifa's secure workflows are designed to preserve account context, route the request and keep an attributable history.
- Sign in before discussing an existing account or appointment.
- Use the exact appointment or case reference when requested.
- Never send passwords, one-time codes or full payment-card details.
This is not an emergency contact route. If someone may be seriously ill or injured, call 112 or 999. Do not wait for an online response.
Secure support
Continue in the Shifa app.
Open the support journey to submit and track an account-related enquiry.